This information is also available in: Ukrainian | українська | Russian | русский
Information about national authorities and free travel options
In this map by clicking on the country you will find useful information about national authorities in EU countries who you can contact about temporary protection, as well as information on travel, healthcare or employment support.
The map also includes locations that show reception facilities, transfer hubs or offer further information about your travel and stay in the EU.
In the list of EU countries below the map, you will also find contacts of organisations active in helping those fleeing Ukraine.
If you are fleeing the war in Ukraine and coming to the European Union, you will find key contact details of national authorities as well as free travel options by EU country.
National contact details
Austrian Interior Ministry (DE)
Federal Agency for Reception and Support Services (DE / EN)
Ministry of the Interior FAQ for people fleeing Ukraine (UK)
Public Employment Service: how to get a work permit (DE / UK / EN)
Key organisations helping on the ground
List of organisations (DE)
Facebook page to help people fleeing the war (DE)
Caritas Austria (DE)
Psychological support hotline (UK)
From Austria 0134301014
From abroad +43 6699665109
Austrian Integration Fund: information about integration offers –especially German language courses (DE / UK) Hotline (Monday–Friday 8h00–18h00) +43 1 7151051120
National contact details
Federal Government’s Information website (FR / NL / DE / EN / UK) +32 24888888
Information by the Immigration office on temporary protection application for Ukrainians in Belgium (FR / NL / EN)
Federal Ombudsman (FR / NL / EN / UK)
Hotlines of the Embassy of Ukraine in Belgium
Reserve Line +32 23792115
General questions +32 23792160
Housing questions +32 23792112
Key organisations helping on the ground
Red Cross – Flemish community (NL / FR / EN) +32 15443407
Red Cross – French community (FR) +32 81771648
Agence Fédérale pour l’Accueil des Demandeurs d’Asile +32 22134411 (FR / NL / EN)
Serve the City Brussels (FR / ;NL / EN) +32 27343502
List of initiatives in Belgium – Belgians for Ukraine (EN)
Facebook page - Solidarity with Ukraine (EN)
PAG-ASA for victims of exploitation (EN / FR / NL) +32 25116464
National contact details
Government’s unified information portal on measures and actions related to the crisis in Ukraine (BG / UK / EN)
Information from the State Agency for Refugees (EN / UK)
Registration points – Map with information (BG / UK / EN)
Hotline numbers +38 029055555, +38 0322465075
Ministry of Foreign Affairs crisis hotline +35 929482404, email crisis
mfa [dot] bg (crisis[at]mfa[dot]bg)
Key organisations helping on the ground
Association of Ukrainian Organisations “Mati Ukraina” Facebook group (BG / UK)
National contact details
Ministry of Interior Homepage (HR / EN) email: privremena [dot] zastitamup [dot] hr (privremena[dot]zastita[at]mup[dot]hr)
Ministry of Interior webpage for Ukrainian refugees (HR / UK)
Information on the activation of the temporary protection directive (HR)
Key organisations helping on the ground
Croatian Red Cross (HR / EN)
Hotlines and useful contact numbers (UK / HR)
UNHCR email hrvzaunhcr [dot] org (hrvza[at]unhcr[dot]org)
IOM email iomzagrebiom [dot] int (iomzagreb[at]iom[dot]int)
National contact details
Ministry of Interior Homepage (GR)
Information on the activation of the temporary protection directive (EN / GR)
Asylum Service website (EN / GR)
Civil Registry and Migration Department (EN / GR)
Ministry of Research, Innovation and Digital Policy Hotline (Monday-Friday 8h00-20h00) 1477, +35 722285777
Key organisations helping on the ground
Facebook group for Ukrainians seeking advice - Cyprus Refugee Council (EN)
UNHCR Cyprus (EN)
National contact details
Information for Ukrainian citizen fleeing the conflict (UK / CS / EN)
Refugee Facilities Administration of the Ministry of the Interior (CS / EN / UK)
Ministry of Interior helpline +42 0974801802
Our Ukrainians – Official support website (CS / EN / UK / RU)
Embassy of Ukraine in Prague – Facebook page (UK)
Key organisations helping on the ground
Drive for refugees – To get transport from the border (CS / EN / UK)
Support Facebook Group (CS / UK)
Refugees Welcome (CS)
Association for Integration and Migration (EN)
Organisation to Support Refugees (EN)
ADRA (Humanitarian and Development Organisation) (CS / EN)
CARE ČR (CS)
Czech Red Cross (CS)
Člověk v tísni (People in Need) (CS)
Diakonie ČCE (CS)
Caritas Czechia (CS)
Lékaři bez hranic (Doctors without borders) (CS)
National contact details
Government Official Website for people fleeing the war (EE / EN / UK / RU)
Ministry of Interior Homepage (EN)
Ministry of Economic Affairs and Communications (EN)
Police and Border Guard Board Homepage (EE / EN / UK / RU)
Social Insurance Fund Hotline 1247
Government webpage with information for Ukrainian citizens (EE / EN / RU)
Youth Portal (EE / RU)
Key organisations helping on the ground
List of NGOs (EE / EN / RU)
Estonian Refugee Council (EE / EN / UK / RU) Hotline (every day 9h00-19h00) +37 256782288
Estonian Red Cross (EE)
Ukrainian Cultural Center (EE / EN / UK)
Mondo MTÜ (EE / EN)
National contact details
Government official information site (FR / UK)
Ukraine Embassy in France (FR/ UK) +33 187666612 (press 2 for Ukrainian)
Ministry of Interior’s information for Ukrainian citizens (FR / UK)
Paris Municipality (EN)
Key organisations helping on the ground
Secours populaire (FR) +33 144782100
Secours catholique (FR) +33 145497300
Croix rouge (FR) +33 144431100
National contact details
Federal Ministry of the Interior and Community: Germany4Ukraine (DE / UK / EN / RU)
Federal Ministry of the Interior and Community: Government’s FAQs about entering and residing (DE / UK / EN / RU)
Federal Office for Migration and Refugees (DE / UK / EN / RU)
Key organisations helping on the ground
Alliance of German aid organisations collecting donations for Ukraine (DE / EN)
UNHCR (DE)
German Red Cross (DE)
Aid organisation focusing on medical care (DE)
Caritas Germany (DE)
Diakonie Katastrophenhilfe (DE)
Pro Asyl (DE / EN)
Legal consultants (DE)
National contact details
Hungarian Directorate General for Aliens Policing Information for people fleeing Ukraine (EN / UK)
Government hotlines
From Hungary 06 80310310
From Ukraine 0800 504546
From other countries +36 15501828, email menekultinfome [dot] gov [dot] hu (menekultinfo[at]me[dot]gov[dot]hu)
National Humanitarian Coordination Council - for Ukrainians near the Hungarian border: 1357 (one call is 500 forints/€ 1.37)
Embassy of Ukraine Facebook page (UK)
Key organisations helping on the ground
Facebook group for accommodation (HU)
Hungarian Red Cross (HU / EN)
The Hungarian Charity Service of the Order of Malta (HU)
Caritas Hungary (HU)
Migration Aid Facebook Page (HU)
Hungarian Helsinki Committee Information Page (EN)
Hungarian Association for Migrants (EN / HU)
National contact details
Irish Department for Justice Information about visa requirements (EN)
FAQs for travelling to Ireland (EN / UK / RU)
Government dedicated webpage with information about the Temporary Protection Directive (EN / UK / RU)
Citizens Information for International Protection (EN)
Key organisations helping on the ground:
Irish Refugee Council (EN)
National contact details
Ministry of Foreign Affairs (IT / EN)
Ministry of Interior (IT) Guide for Asylum Seekers (EN)
National Civil Protection Department (ITEN) - Cards with key information (IT / EN / UK / RU)
Key organisations helping on the ground
UNHCR (EN)
Italian Council for Refugees (IT)
Comunità di Sant’Egidio (EN / IT / RU)
Italian Red Cross (IT)
Caritas Ambrosiana (IT)
NGO AVSI (IT)
NGO AIBI (IT)
NGO Intersos Facebook Page (IT)
National contact details
Information for Ukrainians coming to Latvia (LV / UK / EN / RU) – not an official website, but redirected from the Government’s website
City Council of Riga Hotline (24/7) +371 80000800
Information on free Healthcare state funded services (8h30-17h00) +371 80001234
Key organisations helping on the ground
Unified information helpline for Ukrainians in Latvia (24/7) +371 27380380
Telegram: t.me/ukrainelatvia
Hotline in Riga (24/7) +371 80000800
National contact details
Interior Ministry information for people coming from Ukraine (EN / LT)
Migration Department (UK / LT / EN / RU)
Eurodesk Lithuania (LT / UK / EN)
Migration issues hotline (every day 7h30-21h00) +370 52717112
Accommodation hotline (24/7) 1827 from Lithuania, +370 67722222 from abroad
Humanitarian assistance (24/7) +370 68498688
Key organisations helping on the ground
Social initiative Stiprus Kartu (UK / EN / LT)
Lithuanian Red Cross (LT)
Lithuanian Caritas (EN / LT / UK)
National Volunteer Support Coordination Center (LT / EN / UK)
Maltieciai (EN / LT)
Work in Lithuania (EN)
National contact details
Government’s information on reception of Ukrainian refugees (FR / EN with forms in FR / EN / UK / RU)
Application form for Temporary Protection(FR)
Information on access to education (FR)and contact details(FR)
For consular questions from people leaving or in transit from Ukraine +35 224782386
Key organisations helping on the ground
LUkraine, Ukrainian community in Luxemburg (UK / EN)
Red Cross - FAQ for Ukrainian refugees (EN/ FR/ DE), email wellkommcroix-rouge [dot] lu (wellkomm[at]croix-rouge[dot]lu) (in FR / EN / DE / UK / RU)
Médecins du monde: for medical help (FR) +35 28892371
Caritas Luxemburg (FR / EN)
National contact details:
Ministry of Home Affairs Information for Ukrainians refugees (EN)
National contact details
Information on webpage from the Ministry of Justice and Security (NL / EN)
Inmigration Service (NL / EN)
Emergency reception centres:
Utrecht, Jaarbeurshal 7 (EN), Amsterdam, Central Station (EN / UK / RU), Maastricht, Sporthal Glanerbrook (EN) and Eindhoven, Microlab Strijp-S (EN).
Key organisations helping on the ground
Overview of organisations helping on the ground (NL)
Vluchtelingenwerk (Refugee Council) (NL / UK)
Refugee Help (EN / NL / UK / RU)
National contact details
Government’s information for Ukrainian citizens (PL / UK)
FAQ (PL / EN / RU)
Government platform for support (PL / UK / EN)
Helpline of the Office for Foreigners +48 477217575
Helpline for those in danger of human trafficking +48 226280120
Helpline for the Ukrainians seeking medical help (24/7) +48 807190590
Border Guard - for rules of crossing the border (PL) +48 825685119
Helpline for Polish citizens and holders of the Pole's Card +48 225238880
Key organisations helping on the ground
Polskie Centrum Pomocy Międzynarodowej (Polish Center for International Aid) (EN / PL)
Polska Akcja Humanitarna (Polish Humanitarian Action) (EN)
Caritas Polska (PL)
Polish Red Cross (PL)
Fundacja Ocalenie (EN / PL)
Polska Misja Medyczna (Polish Medical Mission) (EN)
Useful information about support in Krakow (EN)
SOS Ukraine (PL)
Refugees Welcome Polska (PL / EN / RU)
Foundation for Polish-Ukrainian Cooperation (EN / PL / UK / RU)
National contact details:
Dedicated government website (PT / EN)
Information for people arriving in Portugal from Ukraine (PT / EN)
Information on International Protection (EN)
Information on International Protection for unaccompanied minors (EN)
Online Platform to request registration under Temporary Protection (EN)
List of public services by region (EN)
Asylum Information Database (EN)
National Line against Trafficking in Human Beings (PT) +35 1964244281
email dcinv [dot] unidadeantitraficosef [dot] pt (dcinv[dot]unidadeantitrafico[at]sef[dot]pt)
Key organisations helping on the ground
Ordem de Malta Portugal (PT)
Amnistia Internacional Portugal (PT)
Consultores inmobiliarios pela Ucrania - Facebook group (PT)
Portuguese Red Cross (PT)
National contact details:
Government website with information for help to Ukrainians (RO / UK / EN)
Government website dedicated to help Ukrainians (RO / UK)
Web support and information platform for people fleeing the war (RO / UK / RU / EN)
Infoline +40 219590
General inspectorate for immigration (RO / EN)+40 214107513
National Line against Trafficking in Persons:
From Romania 0800 800 678
From abroad +40 213133100
Key organisations helping on the ground
UNHCR Romania (EN) Hotline +40 723653 651
Romanian National Council for Refugees (UK) Hotline +40 730073170
IOM (EN / UK)
Dopomoha Platform (UK / RO / EN)
Hotline for psychological support +40 745139747
National contact details
Government’s Information for Ukrainians entering the Slovak republic (SK / UK / EN)
Ministry of the Interior hotlines for Ukrainian speakers +421 513816111 and +421 259765111
Permanent service of the Ministry of the Interior +421 248593312
Ministry of Transport and Construction (UK)
Ministry of Education, Science, Research and Sport (SK / UK)
Košice region hotline +421 2800222550, e-mail pomocukrajinevucke [dot] sk (pomocukrajine[at]vucke[dot]sk)
Key organisations helping on the ground
IOM (SK / UK / EN / RU)
NGO Človek v ohrození (People in need) (SK / EN) Infoline +421 917239708
NGO Sme spolu (Slovak – Ukrainian NGO) (UK / SK / EN) Hotline +421 911201889
NGO Iniciativa Kto pomoze Ukrajine (NGO Initiative to help Ukraine) (UK / EN)
NGO Magna (EN)
Slovak Red Cross (UK / SK)
Ukraine-Slovakia Help (UK / SK / EN) Hotline +421 911201889 (Telegram, WhatsApp or Viber), email: ukrajina [dot] sk [dot] sosgmail [dot] com (ukrajina[dot]sk[dot]sos[at]gmail[dot]com)
Človek v ohrození (People in Need) Facebook page (SK)
Human Rights League (SK / EN)
Mareena Facebook group (SK)
NGO Nadácia Integra (SK)
Greek Catholic Eparchy Kosice (SK / UK)
National contact details:
Government’s website, including information on entry into the country and international protection (SL / UK / EN)
Government Hotline (8h00-18h00)
From Slovenia 0804142
From abroad +386 14787530, e-mail info [dot] ukrajinagov [dot] si (info[dot]ukrajina[at]gov[dot]si)
National contact details
Ministry of the Inclusion, Social Security and Migration webpage (ES), with information on temporary protection
Ministry of Inclusion, Social Security and Migration Hotline +34 910474444 (ES / UK)
Asylum Office (ES)
National Line against Trafficking in Persons
From Spain +34 900105090, email trataguardiacivil [dot] es (trata[at]guardiacivil[dot]es)
Key organisations helping on the ground
Spanish Red Cross (ES)
Cáritas (ES)
Comisión Española de Ayuda al Refugiado (ES)
Medicos del mundo (ES)
Aldeas Infantiles (ES)
National contact details
Swedish migration agency (EN), with information on temporary protection. The application procedure is primarily digital. Physical applications can be submitted at the following locations:
- Malmö (Jägersrovägen 160)
- Göteborg (Streteredsvägen 90, Kållered)
- Solna (Pyramidvägen 2 A)
- Sundvall (Sjögatan 17)
- Boden (Hedenbrovägen 4)
Key organisations helping on the ground
Swedish Red Cross (SV)
EU agencies
European Union Agency for Asylum (EN / UK / RU)
Europol (EN)
EU-wide information on legal assistance
CCBE EU-wide list of contact points for legal assistance (UK / EN)
European Council on Refugees and Exiles - Overview of national measures in response to arrivals from Ukraine (EN)
EU-wide organisations helping on the ground in EU Member States
IOM (EN)
UNHCR (EN)
UNICEF (EN)
European NGO Platform on Asylum and Migration (EN) – List of members (EN)
European Council on Refugees and Exiles (EN)
Refugees Welcome International (EN)
European Guardianship Network assistance to orphans and unaccompanied children (EN)
European Disability Forum (EN)
International Catholic Migration Commission (EN)
International Committee of the Red Cross (EN)
Save the Children (EN)
Terre des Hommes (EN)
Hospitality Support (EN)
Science for Ukraine (EN)
Ukraine Shelter (EN / UK)
United for Ukraine (EN / UK)
International Rescue Committee (EN)
Organisations fighting against Human Trafficking:
Missing Children Europe (UK / RU / EN)
Hotline from the EU 116000
From outside the EU +31 888009000
Free air transfers from Moldova to EU countries